Returns and Exchange


At OZ Furniture Store, we’re committed to creating a better online shopping experience. If for some reason you aren’t completely satisfied with your purchase, contact us and we will do what we can to make it right. You must call or email our Customer Care Team as soon as you find some issue related to product. We will try our best efforts to resolve the issue in our best ability. In case of Refunds, Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund. Prior to signing for your furniture delivery, please carefully inspect the product to ensure your satisfaction.For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by Oz Furniture Store



All goods delivered by ourselves or our nominated furniture transport carriers (excluding General Carrier Transporters) includes a full warranty insurance on both structural and cosmetic damages, in the unlikely event that they may occur.

Insurance is also available for areas to which our General Carrier Transporters deliver.  This insurance is optional.  Therefore, there will be no cover for any lost or damaged items if no insurance is taken out.  In the case that insurance cover has been requested, please note that any cartons delivered by General Carrier Transporters need to be inspected for any evidence of damage.  Should there be any carton damage, please DO NOT sign ''received in good condition'' as this will void any claim against the general carrier - rather make a note of the carton damage on the proof of delivery docket. 

ALL claims for damage MUST be made in writing within 14 days of receipt of delivery of product.  Please also allow a minimum of 8 weeks for any claims to be processed.



If you receive an item that is defective, we will repair or arrange a replacement part for this item as soon as is reasonably possible. Should we be unable to repair the defective item we will then replace it with a new item. Please note that the Customer is liable for the return freight charges on all interstate orders where the item may be faulty.

For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by Oz Furniture Store

ALL claims for faulty or damaged products need to be made in writing within 2 days of receipt of delivery of product. 

Please note that the warranty will be void should the Guarantor have evidence of misuse or excessive usage.



Oz Furniture Store offers Lay-By where you pay for goods in at least two or three months, Any deposit you pay is considered an instalment. Lay-by agreements are helpful when you are making a big purchase and don’t want to pay with credit. They allow you to distribute the cost of an item over a longer period – often eight to 10 weeks.


Canceling a lay-by agreement

OZ Furniture can cancel a lay-by agreement if the customer is in breach of the agreement, such as missing a scheduled payment or taking longer than 10 weeks to pay the full amount. If the customer wants to continue a Lay by for a longer period, interest (generally 10%) will apply compounded monthly.

OZ Furniture Store will refund all payments, except for the termination charge (generally 35%).  If the lay-by payments paid do not cover the termination charge, customers will be asked  to pay more.


Cancellation of an existing order by the Customer will be liable to a 50% cancellation fee, which fee shall be calculated on the total value of the purchase.  If you wish to remove an item/product from your order, please note that the total discount (if applicable) on the order will fall away.


All goods returned will be liable to a 50% restocking fee. Please also note that items sent incorrectly must be packaged in their original cartons for returns to be accepted.


All our mattresses are only covered for frame and structure. Any stains, marks, de-shaping, and stitching issue will be treated under standard wear and tear and will not be covered under warranty.


If we are unable to replace an item that is faulty or damaged with a new item (if it is out of stock, for example), we will provide you with a full refund. 



  1. All cancellation fees will be deducted from the refund.
  2. If we are not able to deliver the stuff due to some issues any money you paid will be refunded.
  3. Signing of delivery slip confirms receipt of goods in good order and conditions.
  4. Custom order requires 50% at the time of booking and rest when the stuff is here. After clearing the balance it will take around 7 working days to deliver your stuff.
  5. No refund on the cancellation of custom made items.