Returns and Exchange

SATISFACTION GUARANTEE

At OZ Furniture Store, we’re committed to creating a better online shopping experience. If for some reason you aren’t completely satisfied with your purchase, contact us and we will do what we can to make it right. You must call or email our Customer Care Team as soon as you find some issue related to product. We will try our best efforts to resolve the issue in our best ability.

In case of Refunds, Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

Prior to signing for your furniture delivery, please carefully inspect the product to ensure your satisfaction. For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by OZ Furniture Store.

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting at the delivery location, slight differences in product finishes over time and other factors. The customer acknowledges that the item(s) are handmade and therefore the size of any product may vary up to 5% from the original product dimensions as shown on our website or on the invoice.

We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from OZ Furniture store, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website.

In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for leather material.

Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Oz Furniture store’s Change of Mind Returns Policy.

INSURANCE

All goods delivered by ourselves or our nominated furniture transport carriers (excluding General Carrier Transporters) includes a full warranty insurance on both structural and cosmetic damages, in the unlikely event that they may occur.

Insurance is also available for areas to which our General Carrier Transporters deliver.  This insurance is optional.  Therefore, there will be no cover for any lost or damaged items if no insurance is taken out.  In the case that insurance cover has been requested, please note that any cartons delivered by General Carrier Transporters need to be inspected for any evidence of damage.  Should there be any carton damage, please DO NOT sign ”received in good condition” as this will void any claim against the general carrier – rather make a note of the carton damage on the proof of delivery docket. 

ALL claims for damage MUST be made in writing within 14 days of receipt of delivery of product.  Please also allow a minimum of 8 weeks for any claims to be processed.

REPAIRS AND/OR REPLACEMENT

If you receive an item that is defective, we will repair or arrange a replacement part for this item as soon as is reasonably possible. Should we be unable to repair the defective item we will then replace it with a new item. Please note that the Customer is liable for the return freight charges on all interstate orders where the item may be faulty.

For major faults the option of a full refund is available to our customers and the shipping and handling would be covered by Oz Furniture Store

ALL claims for faulty or damaged products need to be made in writing within 7 days of receipt of delivery of product. 

Please note that the warranty will be void should the Guarantor have evidence of misuse or excessive usage.

CANCELLATIONS

Cancellation of an existing order by the Customer will be liable to a 30% cancellation fee, which fee shall be calculated on the total value of the purchase.  If you wish to remove an item/product from your order, please note that the total discount (if applicable) on the order will fall away.

RETURNS

All goods returned will be liable to a 50% restocking fee.   Please also note that items sent incorrectly must be packaged in their original cartons for returns to be accepted.

REFUNDS

If we are unable to replace an item that is faulty or damaged with a new item (if it is out of stock, for example), we will provide you with a full refund. 

REGISTRATION AND CANCELLATION

1. All cancellation fees will be deducted from the refund.
2. If we are not able to deliver the stuff due to some issues any money you paid will be refunded.
3. Signing of delivery slip confirms receipt of goods in good order and conditions.
4. Custom order requires 50% at the time of booking and the balance when the product is completed. After clearing the balance it will take around 7 working days to deliver your product.
5. No refund on the cancellation of custom made lounges.